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All-TigerNet [11019]
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Launching my startup!
Mar 5, 2018, 10:20 AM
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So, I teased last week about my startup, but I never got around to posting about it. I've been working on this since well before football season, and to get to this point is incredibly exciting.
We're launching March 19th. I've got the MVP built, and have a few Clients beta testing it now.
We're an all-in-one CRM, Helpdesk, and Project Management suite, geared towards small and medium sized businesses, with professional services available to help people get the most out of the product as possible (contact imports, custom reports, etc). With plenty of customization options, we can help teams make it feel like their own branded solution very quickly.
Any how, our coming soon website is live now - http://www.x20.io/
I've started sending swag to random people that sign up on our mailing list. If y'all are in the market for a solution, or know people that are, I'd love it if you send them my way.
Once I hit 1,000 active users (Not customers, users) I'm moving to Austin, and you all know that's gonna mean the travelling bourbon circus will be making more frequent appearances in Clemson.
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All-In [46887]
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Congrats Chris F.***
Mar 5, 2018, 10:23 AM
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All-In [29076]
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We use Microsoft CRM here right now and it kind of blows.
Mar 5, 2018, 10:34 AM
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How does yours compare on a helpdesk case management standpoint?
Disclaimer, I am not the decision maker on CRM solutions.
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All-TigerNet [11019]
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We've got a pretty robust feature set.
Mar 5, 2018, 10:40 AM
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But honestly, our value comes from the fact we've tightly integrated the helpdesk, crm, and projects together.
If you're just looking at helpdesk, we're not the solution you want, and I don't really care to ######## you and say we are.
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All-In [29076]
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Well we're definitely using it on the sales end as well with
Mar 5, 2018, 10:46 AM
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customer and prospect management. I just don't deal with that so I don't know how it works for them. As far as projects go I don't think we'd use that end too much, but I also don't know what our dev team uses to manage that so it may not be for us.
I just hate the constant crashes we encounter now just trying to do something simple like save an update to a ticket.
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110%er [8243]
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Sure, Dynamics sucks donkey ####, but it's free.***
Mar 5, 2018, 10:53 AM
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All-In [29076]
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We paid for something on Friday because it wasn't creating
Mar 5, 2018, 10:57 AM
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cases for most of the morning and someone's card got charged. No idea what or how much was paid for, but it's not completely free.
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Orange Blooded [3184]
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Re: We use Microsoft CRM here right now and it kind of blows.
Mar 5, 2018, 10:54 AM
[ in reply to We use Microsoft CRM here right now and it kind of blows. ] |
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Dynamics does suck bawls. It might be the buggiest thing I've ever interacted with, but we host on our own servers so that may be the issue.
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Oculus Spirit [79454]
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We're looking for something to manage quotes/projects and
Mar 5, 2018, 10:38 AM
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contacts...Looking at Act and Salesforce right now. Could you send me some info on pricing structures, etc?
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All-TigerNet [11019]
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I'll t-mail you.***
Mar 5, 2018, 10:40 AM
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Starter [359]
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Re: I'll t-mail you.***
Mar 5, 2018, 12:15 PM
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Please t-mail it to me as well.
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CU Medallion [54034]
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Everything you’ve said is way over my head.
Mar 5, 2018, 10:42 AM
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But I’m excited for you and wish you great sucksess.
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CU Medallion [66290]
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Even the bourbon reference ?
Mar 5, 2018, 10:44 AM
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I figured that'd be in your wheel house
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CU Medallion [54758]
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I'm launching one, too, that will
Mar 5, 2018, 10:48 AM
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decipher poasts like this for people like me.
I have no idea where to start tho
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110%er [8243]
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He make software, keep customer data.
Mar 5, 2018, 10:55 AM
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Software good.
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All-In [46887]
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I have no idea what you are talking about
Mar 5, 2018, 10:49 AM
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but this might be something you would want to try to get into the school districts. Just an idea.
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Hall of Famer [23693]
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Oculus Spirit [78994]
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where were you like a year ago?
Mar 5, 2018, 10:58 AM
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Management here have been working with Sugar CRM for seems like years with tons of date slippages and inability of that company to implement features. I stay away from that ########### as much as possible
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All-TigerNet [11019]
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The best time to plant a tree was 10 years ago.
Mar 5, 2018, 11:43 AM
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The second best time is today.
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Orange Blooded [3184]
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Re: Launching my startup!
Mar 5, 2018, 10:59 AM
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Web or desktop?
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All-TigerNet [11019]
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Web-based***
Mar 5, 2018, 11:12 AM
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Oculus Spirit [97869]
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A+ on the techno-jargon
Mar 5, 2018, 11:06 AM
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Now......what does it actually DO? 
The pic looks like Google Calendar kind of. A screen cap of a calendar. The user has adblock plus and ghostery installed. Advertising execs might be turned off by that. I'd show just the screen and nothing else.
As for me, if you can find a solution that puts someone's ### in a car and they can call someone, set up an appointment, meet with them somewhere in SC (in person) and ask them the right questions dressed nicely and in a polite manner, in a statement, and search courthouse records, in person, then I'll send you a holla.
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Heisman Winner [135800]
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You almost had me.
Mar 5, 2018, 11:12 AM
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If the job had been dress nice, get in the car and make the appointment that I called to set up to politely threaten the truth out of someone with various weapons and torture devices, then I think I could have filled your need.
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Oculus Spirit [97869]
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You tend to get yourself shot doing it your way
Mar 5, 2018, 11:14 AM
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Just a heads up.
Oh, also helps to NOT be afraid of dogs. I've tamed many a pit bull tied to a tree on a logging chain.
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Heisman Winner [135800]
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I'm certainly open to changing my methodology.
Mar 5, 2018, 11:27 AM
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Pulling up in front of the house and spending 10 or 15 minutes 'priming' the meeting invitees with a Dillon Aero M134D Minigun, I mean.
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Oculus Spirit [97869]
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Re: I'm certainly open to changing my methodology.
Mar 5, 2018, 11:29 AM
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110%er [9112]
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Lot o points [156120]
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I'd totally be in but I'm looking for at least X30.
Mar 5, 2018, 11:12 AM
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In all sirrusness, good luck to you, from one start up gambler to another.
May the road rise up to meet you, and may the wind at your back be your own.
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CU Medallion [66290]
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May the poop you step in
Mar 5, 2018, 11:14 AM
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be old and hardened
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All-In [33418]
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Oculus Spirit [81253]
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Congrats! From a tech perspective..
Mar 5, 2018, 11:23 AM
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I'm intrigued about your cloud presence, and wonder about other small apps I'm seeing placed there.
What security have you put in place around it? Are you ding your own load balancing, or are you buying that service? Did you set up security groups, or the firewalls, or A/V? What is the retention plan for the data? For BC/DR, what is the RTO/RPO?
I'm not busting your balls, I'm genuinely curious. I've been pretty shocked by the number of folks simply building a server in the cloud and not thinking about any of this kind of thing.
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All-TigerNet [11019]
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A few answers
Mar 5, 2018, 11:36 AM
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We started off doing everything with 128-bit SSL from the start. Fortunately, we don't handle payment processing directly, so we don't have any of those compliance headaches.
The MSP is handling server security and load balancing. I have pen testing happening daily, and the managed infrastructure is constantly updating.
Data retention for customers is 180 days after any termination of their agreement.
Disaster recovery is handled on my end - I have tools for users to back up their own data on demand, and we do backups daily, and keep a copy in a separate data center.
Generally, in the event that we lose a server, or you have an idiot use rm -rf * we can be back up within 2 hours after fail over.
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CU Medallion [54758]
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what's the significance of the name, if any?
Mar 5, 2018, 11:24 AM
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willki®
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All-TigerNet [11019]
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It's about being a multiplier.
Mar 5, 2018, 11:40 AM
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In product management, you don't do any work directly, instead you eliminate roadblocks and make people around you more efficient. When you are able to make the people around you better, it multiplies the amount of work that gets done.
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Hall of Famer [20583]
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I looked for
Mar 5, 2018, 11:28 AM
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Tigernet easter eggs in your code. Didn't find any. Also looked for Lounge, Jounge, and Junge.
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Hall of Famer [22997]
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Is this related to slither.io?
Mar 5, 2018, 12:48 PM
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Cause I love that game.
Congrats on starting a business. Welcome to the club! It's a scary, fun filled and hopefully profitable endeavor.
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Oculus Spirit [79304]
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Good luck
Mar 5, 2018, 12:58 PM
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We're transitioning now to a new ERP. I've never seen a fun ERP transition.
Ever.
But if that's your cup of tea, more power to ya.
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Oculus Spirit [81253]
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Its worse for the people who use it everyday
Mar 5, 2018, 1:06 PM
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He'll just bill any time there is a problem they have to work on.
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All-TigerNet [10161]
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Re: Launching my startup!
Mar 5, 2018, 1:18 PM
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Good luck...
Wonder if and how that could help a small independent sales operation?
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All-TigerNet [11019]
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Very much!
Mar 5, 2018, 2:07 PM
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If you want, I can t-mail you a demo link.
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All-In [38514]
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Are Zebra Cakes integrated, or a customization?***
Mar 5, 2018, 2:12 PM
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All-TigerNet [11019]
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I'm more than hppy to send zebra cakes to paying customers.***
Mar 5, 2018, 2:16 PM
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All-TigerNet [12763]
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Re: Launching my startup!
Mar 5, 2018, 3:44 PM
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Congrats on whatever that is!
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